Support Hardship Assistance

Financial Hardship

Financial difficulty can happen to anyone. We understand that there are times when it can be difficult to keep on top of your financial commitments. Job loss, relationship breakdown and illness are common events that can contribute to financial hardship.

 

You are not alone

Financial hardship is more common than you might think. If you find yourself worrying about your financial situation, talk to us early so we can help you get back on track. The earlier you act the easier it is for us to help. 
 

What we will do to help

We will work with you to review your current financial situation to find the best way to manage your financial commitments with us. To do so we will need details about your current income, your basic living costs and your revised budget.
Temporary hardship assistance
It may be appropriate for you to apply for temporary hardship assistance to help manage your financial commitments in the short to medium term. Under hardship assistance we can look at different options to vary and temporarily reduce your loan commitment(s) including:

  • extending your loan term and reducing your loan repayments

  • accepting interest-only repayments for a specified period

  • postponing repayments for a specified period.

To apply for assistance on the grounds of hardship you will need to complete our hardship assistance application form. In some instances, we may need to seek the approval of third parties. For example, if you have a home loan which is mortgage insured we would need to seek the approval of the Lenders Mortgage Insurance provider on your loan before agreeing to vary your loan terms.
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