Slide Covid-19.

Covid-19. We're here to support you. 


You have our support

As many of our customers deal with the growing challenges of the Coronavirus (COVID-19), our priority is clear: to support you in any way we can.

WAW is open for business. As an essential service, our Service Centres will remain open to serve our customers with their banking needs over the coming days and weeks.

WAW is observing physical distancing measures in all of our Service Centres. We respectfully ask customers to help us maintain appropriate distances when visiting a Service Centre. 

If you are visiting a Victorian Service Centre, please wear a mask, as all our team members will also be wearing masks. We will request you remove your mask when verifying your identification, then please put your mask back on. 

We are requesting customers who are feeling unwell and experience cold or flu like symptoms not to visit until you have completed appropriate testing and self isolation measures. If you need assistance with your banking needs during isolation, we are only a phone call away.

How we can help you

There are several options for how we can assist you through this period of uncertainty.

Home loan customers requesting financial assistance during this time will be able to defer their repayments, with interest capitalised, for up to six months.
For the duration of the support period no repayments are required.

However during this time, interest and charges will add to the loan balance. At the end of the support period, your required repayment amount will increase so you repay the total balance over the remaining loan term (including interest and charges added to the balance during the support period).

Other options that may be able to assist during this time, including:

  • accessing any additional money you may have available in redraw in your eligible loan

  • consider if Interest Only payments are right for you

  • reducing your repayments to the minimum monthly repayment amount

  • utilising money in your Offset Account (if available to you)

To explore any of these options, please call us on 1300 368 555 or visit your local Service Centre.

Government Guarantee

WAW Credit Union is an Authorised Deposit-taking Institution (ADI) and regulated by the Australian Prudential Regulation Authority (APRA) in the same way as all Australian-owned banks are.
As an ADI we are part of the Australian Government Deposit Guarantee. The guarantee secures deposits of up to $250,000 and applies to all banks, credit unions and building societies.

Ask us anything!

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