image background

PIN@POS

As part of the PINwise initiative, from 1 August 2014 you will no longer be able

PIN@POS

As part of the PINwise initiative you now need to key in your Personal Identification Number (PIN) when makeing an instor transaction. Usng signatures for authorisation are no longer permitted.

Why should I use a PIN?

Using a PIN helps protect against fraud in the event that your card is lost or stolen cards. This is because the chances of someone correctly guessing your PIN are very small. Because you do not need to sign, completing your purchase is also much faster.

Why is a PIN safer than signing?

Your PIN transaction is encrypted and sent in real-time to the card issuer to be authorised. It also removes the opportunity for someone to forge your signature to authorise purchases.

What happens if I still try to sign?

In most circumstances your transaction will be declined. You may still need to sign when travelling overseas to a country where Chip-and-PIN is not used, or where a merchant has not yet upgraded to a Chip-and-PIN terminal.

What if I do not know the PIN for my card?

The PIN for your WAW Visa Debit will have been mailed to you separately to your actual card. If you have lost or do not remember your PIN, visit any WAW Service Centre for assistance. If you do not know your MyCard MasterCard PIN you should call MasterCard Card Services on 1300 135 538 for assistance. For security reasons you will not be able to reset your PIN for either card type over the phone.

How do I change my PIN?

You can change your PIN to something that is easier to remember by visiting any WAW Service Centre. Much like choosing a computer password, you need to keep your PIN a secret and never keep a written record of it in the same place as your card. You should avoid using a PIN that contains repeating characters like 9999, digits in sequence like 1234, or one that represents publically researchable information, such as your birthday, year of birth, or address.

I have been locked out from using my card.

If you type in the wrong PIN three times, your Visa Debit Card will become locked and you will be unable to complete a point-of-sale transaction. To unlock your Visa Debit Card you will need to visit any WAW Service Centre or call 1300 368 555 to confirm your options.

If you have been locked out from using your MyCard MasterCard PIN you should call MasterCard Card Services on 1300 135 538 for assistance.

Will I be able to change my PIN at an ATM?

You can reset your Visa Debit PIN at any rediATM. To reset your PIN you will be required to use the existing PIN. You cannot change your MyCard MasterCard PIN at ATM's.

Will the PIN I use for making purchases be the same as the PIN used for cash withdrawals at the ATM?

Yes. You will have only one PIN that can be used for cash withdrawals at ATMs, and purchases at point-of-sale.

Do I still need to sign my card on the reverse?

Yes. This is still necessary, as the signature will continue to be used for verification in certain situations, such as travelling abroad to a country where Chip-and-PIN is not used, or where a merchant has not yet upgraded to a Chip-and-PIN terminal.

In what cases would cardholders not have to use a PIN?

A PIN is not required for mail or telephone order transactions, or transactions conducted on the Internet. There are NO circumstances in which you should reveal your PIN when making a purchase or booking services by mail order or over the telephone or internet. If you believe someone else has found out your PIN you should change it immediately.